Training: ITIL

ITIL Training

Training - ITILn a worldwide basis, the most widely used framework for ICT management is ITIL (IT Infrastructure Library). Do you need to know more about ITIL? Do you want to implement ITIL? Do you want to improve ICT effectiveness? Then draw on our knowledge.

The objective of the training is to pass a general overview about this framework to the audience and to describe all advantages and difficulties of its implementation in organizations of different types.

Structure of training

  • The emergence and development of ITIL
  • Main principles of ITIL
  • Synoptic model of ITIL v2
  • Key components of ITIL v2
    • Service delivery
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Financial Management for IT Services
    • Service support
    • Service Desk
    • Configuration Management
    • Incident Management
    • Problem Management
    • Change Management
    • Release Management
  • Synoptic model ITIL v3
  • Key components ITIL v3
    • Service Design
    • Service Transition
    • Service Operation

The form of training

The all-day training proceeds in the form of a slide-show presentation and a workshop – participants can interact with the instructor, directly response to any topic, ask questions during the lesson or specify their own examples, what makes the training more dynamic and interesting for the audience.

The participants should get the knowledge of key principles of process management, and adopt indispensable principles of successful implementation of procedural control in accordance with ITIL. They should learn about the structure of the ITIL and become familiar with key components of the ITIL processes (core). Every participant will get a large training material with all important details.